Cost Control
Control and monitor Compute Block (CB) usage across your organization by setting hard limits per user or globally. Configure limits, timeframes, and custom notifications.
Core Concepts
Compute Block (CB)
The unit that measures resource consumption on the platform. Every action - such as sending a chat message or uploading a file - consumes a defined number of CBs.
CB Limit
The maximum number of Compute Blocks a user may consume within a given timeframe.
Timeframe
The period over which CB consumption is counted and reset - either Daily, Weekly, or Monthly.
Hard Limit
A strict enforcement mechanism. Once the CB limit is reached, no further CB-consuming actions are possible until the limit is increased by an admin.
Default Limit
A system-wide CB limit that applies to all users unless an individual override is set.
Group Limit
A CB limit applied to an entire Active Directory (AD) group, setting the same allowance for all members at once.
API Key Limit
A CB limit enforced at the API key level, restricting how many Compute Blocks a given API key may consume within a timeframe.
The feature is disabled by default. Administrators must turn in on in order to use the Compute Block Limit.
Admin Configuration
Default CB Limit
Administrators configure a default user limit that applies to all users globally. This limit consists of two parameters:
Compute Blocks
500.000
Any custom numeric value
Timeframe
Monthly
Daily / Weekly / Monthly
The default limit is the baseline for every user account. It takes effect unless an individual override is configured for a specific user.
Per-User Limit Override
Admins can override the default limit for any individual user directly in User Management. Two columns are available per user:
Compute Blocks - the maximum CB allowance for that user
Timeframe - the reset period for that user's limit
To override a user's limit:
Go to User Management.
Find the user in the list.
Edit the Compute Blocks and Timeframe values in that user's row.
Save your changes.
An individual user's limit always takes precedence over the global default limit.
Group Limit & Bulk User Updates
Admins can apply CB limits to multiple users at once by targeting an Active Directory (AD) group. This eliminates the need for manual, one-by-one edits in User Management.
To set a limit for a group:
Go to the Groups section in Admin.
Select the AD group you want to configure.
Set the Compute Blocks and Timeframe values for the group.
Save your changes — the limit is applied to all group members immediately.
Individual user overrides still take precedence over group limits. Group limits take precedence over the global default.
Compute Blocks
5,000,000
Any custom numeric value
Timeframe
Monthly
Daily / Weekly / Monthly
CB Limit per API Key
Admins can set and enforce CB limits at the API key level. This is the natural enforcement layer for API-based consumption and prevents individual keys from exceeding their allocated budget.
To set a limit for an API key:
Go to API Key Management in Admin.
Select or create an API key.
Set the Compute Blocks limit and Timeframe for that key.
Save your changes.
Compute Blocks
5,000,000
Any custom numeric value
Timeframe
Monthly
Daily / Weekly / Monthly
API key limits operate independently of user limits. A user may still have capacity while their API key is blocked, or vice versa.
Custom Notification Message
When a user hits their CB limit, a popup notification is displayed. Admins can define the text content of this message.
The popup automatically includes:
The admin-defined message text
The user's assigned CB limit
The active timeframe
Example admin-defined message:
"You have reached your usage limit. To request an increase, please contact admin@yourcompany.com."
Adjusting Limits
CB limits can be updated at any time in User Management - both the default limit and individual user overrides. Changes take effect immediately upon saving.
User-Facing Behavior
Usage Visibility
Users can monitor their CB consumption in their User Profile. Usage is displayed as a progress bar, showing:
Total CBs consumed in the current timeframe
The assigned CB limit
Limit Enforcement
Once a user's CB limit is reached, the following behavior is triggered:
A popup notification appears, displaying:
The administrator's custom message
The user's limit and timeframe
The popup can be dismissed, but will re-appear every time the user attempts to:
Open or interact with a Chat form
Upload files in Knowledge Management
All CB-consuming actions are fully blocked until the admin increases the limit.
The user can still freely navigate the platform. Only actions that consume Compute Blocks are restricted.
Regaining Access
Users cannot self-service a limit increase. To regain full access:
Contact your administrator and request a CB limit adjustment.
Once the admin increases the limit, access is restored immediately.
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